Client Negotiations: Unlocking Hearts vs. Locking Horns, will teach you skills for identifying and addressing clients' underlying interests. Through real world scenarios and exercises, you will learn how to uncover client interests during buyer and seller intake, adapt to clients' evolving interests during the transaction process, and use interests to maintain connections with past clients. Sample scripts and job aids provide resources that you can immediately apply to your business to enhance your client negotiations. This course will take approximately 120 minutes to complete, and there is a final exam. Upon completion of the exam, you will earn 2 CRS designation credits. This course is not eligible for any Continuing Education credit.
With CRS eLearning courses, you can take them anywhere you have an Internet connection, at your own pace.
CRS eLearning Course are not just convenient, but they are also affordable:
- CRS Members $40
- CRS Non-members $50
Become a CRS Member now!
The following topics are covered in the course:
- Building a trusting relationship by setting client expectations up front
- Differentiate between positions and interests
- How to discover client's underlying interests
- Using interests to negotiate with clients:
- a) Seller techniques and script examples
- b) Buyer techniques and script examples
- Using interests to encourage repeat and referral business
Client Negotiations: Unlocking Hearts vs. Locking Horns, will teach you skills for identifying and addressing clients' underlying interests. Through real world scenarios and exercises, you will learn how to uncover client interests during buyer and seller intake, adapt to clients' evolving interests during the transaction process, and use interests to maintain connections with past clients. Sample scripts and job aids provide resources that you can immediately apply to your business to enhance your client negotiations. This course will take approximately 120 minutes to complete, and there is a final exam. Upon completion of the exam, you will earn 2 CRS designation credits. This course is not eligible for any Continuing Education credit.
With CRS eLearning courses, you can take them anywhere you have an Internet connection, at your own pace.
CRS eLearning Course are not just convenient, but they are also affordable:
- CRS Members $40
- CRS Non-members $50
Become a CRS Member now!
The following topics are covered in the course:
- Building a trusting relationship by setting client expectations up front
- Differentiate between positions and interests
- How to discover client's underlying interests
- Using interests to negotiate with clients:
- a) Seller techniques and script examples
- b) Buyer techniques and script examples
- Using interests to encourage repeat and referral business